At Storydek Studios Pvt Ltd, we value our customers and strive to provide exceptional service. This Refund and Cancellation Policy outlines our guidelines and procedures for refunds and cancellations. Please read this policy carefully before making a purchase or requesting a cancellation from Storydek Studios.

Refund Policy

Digital Products: We offer various digital products, such as online movies, music, contest's and subscriptions. Refunds for digital products will be considered under the following circumstances:

Duplicate purchase: If you accidentally purchased the same digital product more than once, we will refund the duplicate purchase amount.

Technical issues: If you encounter technical issues preventing you from accessing or using the digital product, we will investigate the issue and provide a refund if we are unable to resolve it within a reasonable time frame.

Service-based Products: Refunds for service-based products, such as subscriptions, events, or contest's, will be considered on a case-by-case basis. Please contact our customer support for further assistance regarding service-based product refunds.

Cancellation Policy

Digital Products: Cancellation of digital product purchases will be considered under the following circumstances:

Change of mind: If you have changed your mind about a digital product purchase and have not yet accessed or downloaded the product, you may request a cancellation and refund within 2 working days from the time of purchase.

Service-based Products: Cancellation policies for service-based products, such as subscriptions, events, or contest's, may vary. Please refer to the specific terms and conditions provided for each service-based product or contact our customer support for further information.

Refund and Cancellation Process

To request a refund or cancellation, please contact our customer support team at support@storydek.com. Provide the necessary details, including your order number, product details, transaction-id, required details to initiate procerss and a clear explanation of the reason for the refund or cancellation request.

We will review your request and, if eligible, initiate the refund or cancellation process within 7 working days of receiving your request.

The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon by both parties.

Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

Changes to the Refund and Cancellation Policy

Storydek Studios reserves the right to modify or amend this Refund and Cancellation Policy at any time. Any changes made to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates or changes.

By making a purchase or requesting a cancellation from Storydek Studios, you acknowledge that you have read and understood this Refund and Cancellation Policy and agree to its terms and conditions.